Privacy Policy

Last updated: 2026-08-13

Welcome to Airloom™. Your privacy is important to us. This Privacy Policy explains how Airloom™ ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website at tryairloom.co, make a purchase, or otherwise interact with our services. Please read this policy carefully. By accessing or using our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

Airloom™ collects information that you provide directly to us, information collected automatically when you use our website, and information from third-party sources.

Information You Provide to Us

Contact Information: Your name, email address, phone number, billing address, and shipping address when you place an order or create an account. Payment Information: Credit card numbers, debit card details, or other payment method information. Payment data is processed securely by our third-party payment processors and is not stored on our servers. Account Information: Username, password, order history, and preferences associated with your Airloom™ account.

Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
Usage Data: Pages viewed, products browsed, time spent on the site, referring URLs, and clickstream data.
Location Data: Approximate geographic location derived from your IP address.

2. How We Use Your Information

Airloom™ uses the information we collect for the following purposes:

To process and fulfill your orders, including shipping, payment processing, and order confirmations.
To create and manage your account and provide customer support.
To communicate with you about your orders, our products, promotions, and updates (you may opt out of marketing communications at any time).
To personalize your shopping experience and recommend products that may interest you.
To improve our website, products, and services through analytics and research.
To detect, prevent, and address fraud, security issues, and technical problems.
To comply with legal obligations and enforce our terms of service.

3. Cookies and Tracking Technologies

Airloom™ uses cookies, pixels, web beacons, and similar tracking technologies to enhance your browsing experience and analyze site traffic.

Types of Cookies We Use

Essential Cookies: Required for core site functionality, such as maintaining your shopping cart and enabling secure checkout.
Performance Cookies: Help us understand how visitors interact with our website so we can improve functionality.
Functional Cookies: Remember your preferences, such as language and region settings.
Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including your ability to complete purchases.

4. Third-Party Services

Airloom™ works with trusted third-party service providers to operate our business. These may include:

Payment Processors: To securely handle transactions.
Shipping and Fulfillment Partners: To deliver your orders.
Analytics Providers: Such as web analytics tools that help us understand site usage.
Marketing and Advertising Platforms: To manage email campaigns and targeted advertising.
Cloud Hosting and IT Services: To store data and maintain our infrastructure.

These third parties are contractually obligated to protect your information and may only use it to perform services on our behalf. We do not sell your personal information to third parties for their own marketing purposes without your consent. Our website may also contain links to external sites; we are not responsible for the privacy practices of those sites and encourage you to review their policies.

5. Data Security

Airloom™ implements industry-standard technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for data transmitted between your browser and our servers.
Secure, PCI-DSS compliant payment processing.
Access controls limiting employee access to personal data on a need-to-know basis.
Regular security assessments and monitoring.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents in accordance with applicable law.

6. Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Airloom™ processes your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include contractual necessity, legitimate interests, legal compliance, and your consent. You have the following rights:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data ("right to be forgotten").
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@tryairloom.co. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority.

7. Your Rights Under CCPA/CPRA (California Residents)

If you are a California resident, Airloom™ provides you with the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, and how it is used and shared.
Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out: Opt out of the "sale" or "sharing" of your personal information, including for cross-context behavioral advertising.
Right to Limit: Limit the use and disclosure of sensitive personal information.
Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

To exercise your rights, email us at support@tryairloom.co with the subject line "California Privacy Request." We may need to verify your identity before processing your request. Authorized agents may submit requests on your behalf with proper documentation.

8. Data Retention

Airloom™ retains your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Airloom™ does not knowingly collect personal information from children under the age of 13 (or under 16 in the EEA, where applicable). Our website and services are intended for adults. If you believe a child has provided us with personal information, please contact us at support@tryairloom.co, and we will promptly delete such information from our records.

10. International Data Transfers

Airloom™ is based in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other countries. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, to protect data transferred internationally.

11. Changes to This Privacy Policy

Airloom™ may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Airloom™ handles your personal information, please contact us:

Email: support@tryairloom.co
Website: tryairloom.co

We are committed to resolving any privacy concerns you may have and will respond to inquiries as promptly as possible.