Refund Policy

Last updated: 2026-08-13

At Airloom™, your happiness is our priority. We stand behind everything we make, and we want you to feel completely confident every time you shop with us at tryairloom.co. If you're not thrilled with your purchase, we're here to make it right with our 90-day money-back guarantee.

Our 90-Day Money-Back Guarantee

Airloom™ offers a full 90-day return window on your purchase. If for any reason you're not satisfied within 90 days of receiving your order, you're eligible for a full refund to your original payment method. That's our promise to you — no fine print gymnastics, no hassle.

Condition of Returns

To keep things fair for everyone, Airloom™ asks that returned items meet a few simple conditions:

• Items should be returned in their original condition, unused and unwashed where applicable.
• Please include the original packaging and any accessories, tags, or documentation that came with your order.
• Returns must be initiated within the 90-day window from the date you received your order.

If you have any questions about whether your item qualifies, just ask — our team at support@tryairloom.co is happy to help.

How the Refund Process Works

Airloom™ keeps refunds simple. Here's exactly how it works:

1. Email us. Send a message to support@tryairloom.co with your order number and a brief note about your return.
2. Receive return instructions. Our support team will reply with step-by-step return instructions.
3. Get your refund. Once your return is processed, your refund will be issued in full to your original payment method.

That's it — three easy steps and you're taken care of.

Non-Refundable Items

While Airloom™ aims to be as flexible as possible, a few items can't be refunded:

• Gift cards
• Items marked as final sale at the time of purchase
• Items returned outside the 90-day return window

If you're unsure whether your item is eligible, reach out to support@tryairloom.co before initiating your return and we'll clarify right away.

Exchanges

Want a different size, color, or product? Airloom™ handles exchanges through our standard refund process. Simply email support@tryairloom.co to start a return, and once your refund is issued in full to your original payment method, you can place a new order for the item you'd like instead. This ensures you get exactly what you want as quickly as possible.

Damaged or Defective Items

We're so sorry if your order arrived damaged — that's not the Airloom™ experience we want for you. If your item arrives damaged or defective, please email support@tryairloom.co with your order number and, if possible, a photo of the issue. Our support team will reply with return instructions, and once your return is processed, you'll receive a full refund to your original payment method.

Contact Us

Questions about your order, a return, or this policy? The Airloom™ support team is always happy to hear from you.

• Email: support@tryairloom.co
• Website: tryairloom.co