Contact Us

Last updated: 2026-08-13

Hello there! We're so glad you stopped by. At Airloom™, every message we receive is read by a real person who genuinely cares about making your experience wonderful. Whether you have a question about your order, need help with a product, or just want to say hi — we'd love to hear from you.

How to Reach Us

The best way to get in touch with the Airloom™ team is by email. Drop us a note anytime at support@tryairloom.co and we'll take it from there.

To help us help you faster, please include the following in your email:

• Your order number (if your question relates to a purchase)
• The email address you used at checkout
• A brief description of your question or issue
• Photos, if relevant (they're incredibly helpful for product questions!)

Response Times

We know waiting for a reply is no fun, so the Airloom™ support team works hard to get back to you quickly:

• Typical response time: within 24 hours on business days
• During busy periods (holidays, sales events, and product launches): up to 48 hours
• Weekend messages: we'll reply first thing the next business day

Every email gets a thoughtful, personal reply — no bots, no copy-paste runarounds. We promise it's worth the (short) wait.

Business Hours

Our friendly Airloom™ support team is available during the following hours:

• Monday – Friday: 9:00 AM – 6:00 PM (EST)
• Saturday – Sunday: Closed (but feel free to email — we'll respond on Monday!)

You can send us an email at any time, day or night. Messages received outside of business hours will be answered as soon as we're back at our desks.

Quick Answers

In a hurry? You might find what you're looking for right away! Many common questions about Airloom™ are already answered in our helpful resources:

• Frequently Asked Questions — quick answers to our most common questions
• Shipping Policy — delivery times, tracking, and shipping costs
• Returns & Refund Policy — how to start a return or request a refund
• Terms of Service — the fine print, made readable
• Privacy Policy — how we protect your information

Order Questions

Where's My Order?

Once your Airloom™ order ships, you'll receive a confirmation email with tracking information. If it's been a few days and you haven't seen it, check your spam folder first — then email us at support@tryairloom.co and we'll track it down for you.

Need to Change or Cancel an Order?

We process orders quickly, but if you email us as soon as possible at support@tryairloom.co with your order number, the Airloom™ team will do everything we can to catch it before it ships.

Something Not Right?

If your order arrived damaged, incomplete, or just isn't what you expected, we're truly sorry — and we'll make it right. Send us an email with your order number and a photo if possible, and take a look at our Returns & Refund Policy to see how easy the process is.

Wholesale, Press & Partnerships

Interested in partnering with Airloom™? We love connecting with like-minded brands, creators, and retailers. Reach out to support@tryairloom.co with "Partnership" in the subject line, and the right person on our team will get back to you.

A Note from Our Team

Airloom™ · support@tryairloom.co