Shipping Policy

Last updated: 2026-08-13

Thank you for shopping with Airloom™. This Shipping Policy explains how we process, ship, and deliver orders placed through tryairloom.co. By placing an order with Airloom™, you agree to the terms outlined below. If you have any questions, please contact us at support@tryairloom.co.

Order Processing Time

Airloom™ processes all orders within 1–3 business days (Monday through Friday, excluding public holidays). Orders placed after 2:00 PM local time, or on weekends and holidays, will begin processing on the next business day.

• You will receive an order confirmation email immediately after your purchase is completed.
• Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.
• During peak seasons, promotional events, or product launches, processing times may extend by an additional 1–2 business days.

Please note that processing time is separate from shipping time. The total time to receive your order is the processing time plus the shipping transit time for your selected method.

Shipping Methods and Costs

Airloom™ offers several shipping options at checkout. Shipping costs are calculated based on your delivery address, package weight, and the shipping method you select. The exact cost will be displayed at checkout before you complete your purchase.

• Standard Shipping: 5–8 business days — calculated at checkout; free on qualifying orders over the free-shipping threshold displayed on our site.
• Expedited Shipping: 2–4 business days — calculated at checkout.
• Express Shipping: 1–2 business days — calculated at checkout (available in select regions).

Delivery estimates are provided by our carrier partners and are not guaranteed. Transit times may vary due to weather, carrier delays, customs processing, or other circumstances beyond our control.

Domestic Shipping

Airloom™ ships to all addresses within the United States, including Alaska, Hawaii, and U.S. territories. Please note the following:

• Deliveries to Alaska, Hawaii, and U.S. territories may require additional transit time of 3–7 business days beyond standard estimates.
• We ship to P.O. Boxes and APO/FPO/DPO addresses via standard shipping only. Expedited and express options are not available for these addresses.
• Business days do not include weekends or federal holidays.

International Shipping

Airloom™ is pleased to offer international shipping to select countries. International availability and rates are displayed at checkout based on your delivery address.

Transit Times

• Canada: 7–14 business days
• United Kingdom and European Union: 10–18 business days
• Australia and New Zealand: 10–20 business days
• Rest of world (where available): 14–25 business days

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in the item price or shipping cost charged by Airloom™.

Order Tracking

Once your order ships, Airloom™ will send a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after you receive your confirmation email.

1. Check your shipping confirmation email for your tracking number.
2. Click the tracking link or enter the number on the carrier's website.
3. If tracking has not updated after 48 hours, contact us at support@tryairloom.co and we will investigate.

Lost, Stolen, or Delayed Packages

Airloom™ takes every reasonable step to ensure your order arrives safely. If your package appears to be lost, stolen, or significantly delayed, please follow these steps:

• Marked as delivered but not received: Please check with household members, neighbors, your building's mail room, and around your property. Carriers occasionally mark packages as delivered up to 48 hours before actual delivery.
• No tracking movement for 7+ days (domestic) or 14+ days (international): Contact us at support@tryairloom.co with your order number so we can open an inquiry with the carrier.
• Confirmed lost packages: If the carrier confirms a package is lost, Airloom™ will issue a replacement or full refund at our discretion.

Claims for lost or missing packages must be reported to Airloom™ within 30 days of the last tracking update. We are unable to guarantee resolution for claims submitted after this window.

Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Airloom™ is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

• If you notice an error in your shipping address, contact us immediately at support@tryairloom.co. We will make every effort to correct the address before the order ships, but changes cannot be guaranteed once processing has begun.
• Packages returned to Airloom™ due to an undeliverable or incorrect address may be reshipped at the customer's expense, or refunded for the product cost less original shipping fees.
• Please double-check apartment numbers, unit numbers, ZIP/postal codes, and delivery instructions before completing your order.

Contact Us

If you have any questions about this Shipping Policy or need assistance with an order, the Airloom™ support team is happy to help.

• Email: support@tryairloom.co
• Website: tryairloom.co

We aim to respond to all inquiries within 1–2 business days. When contacting us about an order, please include your order number to help us assist you as quickly as possible.